FAQ

Welcome to Lopukten Home Decor! Here are answers to some of the most commonly asked questions. If you need further assistance, don’t hesitate to contact us at [Your Email Address] or [Your Phone Number].

1. What is the processing time for orders?

  • Orders are typically processed within 1-3 business days. For custom or made-to-order items, processing may take 5-7 business days. Specific timelines are indicated on the product pages.

2. Do you offer international shipping?

  • Yes, we ship to select international destinations. Shipping costs and delivery times vary depending on the destination and package weight. Customs fees, duties, and taxes are the responsibility of the customer.

3. How can I track my order?

  • Once your order ships, we’ll send you a confirmation email with a tracking number. Use the provided link to monitor your shipment’s progress.

4. What are your shipping options and rates?

  • Standard Shipping: $5.99, delivery in 5-7 business days.

  • Expedited Shipping: $14.99, delivery in 2-3 business days.

  • Free Shipping: Available for orders over $75 (standard shipping only).

  • Local Pickup: Free for customers in AUSTRALIA.

5. What is your return policy?

  • We accept returns within 30 days of delivery for eligible items. Items must be in their original condition and packaging. Please refer to our Return Policy for more details.

6. Do you offer exchanges?

  • Yes, we offer exchanges for eligible items. Contact us within 30 days of delivery to initiate an exchange.

7. My item arrived damaged. What should I do?

  • We’re sorry to hear that! Please contact us at [Email Address] within 5 days of delivery with photos of the damaged item and packaging. We’ll work with you to resolve the issue.

8. Can I cancel or modify my order?

  • Orders can be modified or canceled within 24 hours of placement. After that, processing begins, and changes may not be possible. Contact us as soon as possible for assistance.

9. Do you offer gift wrapping?

  • Yes, gift wrapping is available for an additional fee. Simply select the option during checkout, and we’ll make your gift look beautiful.

10. Are your products eco-friendly?

  • We prioritize sustainability and offer a range of eco-friendly home decor items. Look for the "Eco-Friendly" label on product pages for more information.